At IT Zone, we want you to be satisfied with every purchase made through our website, https://estore.itzoneits.com/ . This Refund and Returns Policy explains how returns, refunds, and replacements are handled.
We accept returns for eligible products within a specific period, provided the item is unused, in its original condition, and includes all original packaging, accessories, and invoices. Items that have been damaged, used, altered, or are missing components may not qualify for a return or refund. Certain products such as software, licenses, digital items, customized orders, clearance products, and consumables may not be eligible for return unless they are defective.
If you receive an incorrect or damaged product, please contact us immediately. We will review the issue and arrange a replacement or refund after verifying the product condition. For any return request, customers are responsible for securely packing the item. Depending on the situation, return shipping costs may apply.
Refunds are issued only after the returned product is inspected and approved by our team. Once approved, refunds will be processed to your original payment method. The processing time may vary depending on your bank or payment provider. If a return is rejected due to not meeting the return conditions, the item will be sent back to you.
If you wish to cancel an order, please contact us as soon as possible. Orders that have already been shipped cannot be cancelled and will fall under the normal return process. Digital products, activated licenses, and software cannot be returned or refunded once delivered, activated, or downloaded, unless legally required or proven defective. We aim to make returns and refunds as smooth as possible.
If you have questions, concerns, or need help with a return request, you can reach us anytime:
Contact Information
Email: info@itzonits.com
Call: +971 56 743 8600
Location: Dubai, United Arab Emirates