Do you have some questions?
We are always ready to help you at any time, let’s talk together.
1. How can I place an order on your website?
You can place an order by selecting your desired product, adding it to the cart, and completing the checkout process with your shipping and payment information.
2. Do you offer delivery across the UAE?
Yes, we deliver across Dubai and the entire United Arab Emirates through trusted courier partners.
3. How long does delivery take?
Delivery time typically ranges from 1–3 working days depending on your location and product availability. You will be notified once your order is shipped.
4. How do I track my order?
You can visit our Order Tracking page or contact us on WhatsApp at +971 56 743 8600 with your Order ID for quick updates.
5. What payment methods do you accept?
We accept secure online payments, bank transfers, and cash on delivery.
6. Can I cancel my order?
Orders can be cancelled only if they have not yet been shipped. Once the order is dispatched, cancellation is not possible.
7. What is your return and refund policy?
We accept returns for eligible items that are unused, in original packaging, and meet our return conditions. Refunds are issued after inspection. Some products like software, licenses, and digital items are non-returnable.
8. Do you offer product exchanges?
Yes, eligible products can be exchanged within the allowed period if they meet the exchange conditions. Damaged or used items may not qualify.
9. What should I do if I receive a damaged or wrong product?
Contact us immediately with photos or details. We will arrange a replacement or exchange after verifying the issue.
10. Are your products original and genuine?
Yes. We sell only 100% original and authentic products from trusted brands and suppliers.
11. Do your products come with a warranty?
Selected electronics and devices come with manufacturer warranty. Warranty terms vary by product and brand.
12. Can I get technical support for my purchase?
Yes, our support team is available to assist you. You can reach us via WhatsApp or email.
13. Do you ship internationally?
Currently, we only deliver within the UAE.
14. How can I contact customer support?
You can reach us at:
WhatsApp: +971 56 743 8600Email: info@itzonits.com
Location: Dubai, United Arab Emirates