At IT Zone, we want you to be confident and satisfied with your purchase from https://estore.itzoneits.com/ . This Exchange Policy explains how product exchanges are handled.
We allow exchanges for eligible items within a limited period, provided the product is unused, undamaged, and returned in its original packaging with all accessories, manuals, and invoice. Items that show signs of use, damage, missing parts, or tampering may not qualify for an exchange. Products such as software, activated licenses, digital goods, customized orders, clearance items, and consumables are generally not eligible for exchange unless the item is defective. If you receive a defective, damaged, or incorrect product, please contact us immediately. After verifying the issue, we will arrange for an exchange of the same item or a suitable alternative if the original product is unavailable. Items must be returned in the same condition as received for the exchange to be approved.
Customers are responsible for safely packaging the product for return. Depending on the situation and item category, shipping or handling charges may apply. Once the returned product is inspected and approved, the exchange will be processed. If the returned item does not meet the conditions, it may be sent back without exchange. For electronic products covered under manufacturer warranty, certain issues must be handled through authorized service centers as per the manufacturer’s policy. In such cases, exchanges can only be processed according to the rules set by the manufacturer.
We aim to make the exchange process simple and hassle-free. For any assistance or to initiate an exchange request, please reach out to us:
Contact Information
Email: info@itzonits.com
Call: +971 56 743 8600
Location: Dubai, United Arab Emirates