At IT Zone Integrated Tech eStore, we aim to deliver your orders safely, quickly, and with complete transparency. Please review our shipping and delivery guidelines below to understand how we process and deliver your purchases.
📦 Order Processing Time:
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
🚚 Shipping Methods & Delivery Time:
We use trusted courier partners to ensure safe and timely delivery.
- Standard Delivery: Estimated delivery within 3–7 business days depending on your location.
- Express Delivery (If Available): Estimated delivery within 1–3 business days. Additional charges may apply.
- Same-Day Delivery (Selected Cities Only): Available for eligible products and locations. Orders must be placed before the cut-off time.
💲 Shipping Charges:
- Shipping charges vary based on product weight, size, and delivery location.
- Final shipping fees will be displayed at checkout.
- Free shipping may apply for promotional offers or minimum order values.
📍 Delivery Locations:
- All major cities and regions within UAE
- Some remote areas may have extended delivery timelines
- International shipping: Available on request
📦 Order Tracking:
- You will receive a tracking number via email/SMS once your order is shipped.
- You can track your shipment anytime using our Order Tracking page or contact us on WhatsApp: +971 56 743 8600
🔒 Safe & Secure Packaging:
- Fragile items are securely packed
- Electronic items include extra cushioning
- Tamper-proof packaging for added security
❗ Delayed Deliveries:
- Weather conditions
- Courier or logistical issues
- Public holidays or government restrictions
If your order is delayed, our team will keep you updated via email/SMS.
🚫 Undeliverable Packages:
- Incorrect address
- Unreachable recipient
- Repeated delivery attempts failed
It will be returned to us, and our support team will contact you for further instructions.
🛠 Missing or Damaged Items:
- Damaged product
- Wrong item
- Missing accessories
Please contact our Customer Support within 48 hours of delivery for assistance.
📬 Contact Us:
Email: info@itzonits.com
Phone / WhatsApp: +971 56 743 8600
Location: Dubai, United Arab Emirates